At FIVI Communication Pvt Ltd, customer satisfaction is our top priority. This Refund Policy outlines the conditions and procedures for requesting refunds on our services, including internet services, IPTV subscriptions, CCTV installations, and network solutions.

Eligibility for Refunds

Refunds are considered under the following circumstances:

Service Non-Delivery

If the purchased service or installation is not delivered as promised within the agreed timeframe, you may request a refund.

Service Interruptions

In case of extended service interruptions not caused by customer-side issues or unavoidable technical limitations, partial or full refunds may be offered.

Subscription Cancellations

For IPTV or internet subscription plans, refunds are applicable if cancellation is requested within the trial period or as per the terms outlined at purchase.

Refund Process

Request Submission

All refund requests must be submitted via email, WhatsApp, or phone, clearly stating the reason for the refund and providing supporting details such as invoices or service records.

Verification & Approval

Once your request is received, our team will review the case and verify eligibility. You may be contacted for additional information if required.

Processing Time

Approved refunds are processed within 7–10 business days through the original payment method or as otherwise agreed.

Non-Refundable Services

Certain services may not qualify for a refund, including:

• Partial usage of subscription services beyond the trial period
• Custom network setups that have already been installed and activated
• Services terminated due to violation of terms and conditions

Contact Us for Refunds

For any questions or assistance regarding refunds, please reach out to us:

📞 Phone: 0336 1198891

💬 WhatsApp: 0336 1198891

📧 Email: headoffice@fivicomm.com

Our team is available to ensure a smooth and transparent refund experience.